Alternative Athens is currently looking for the right candidate to help the company expand its activities in Greece, as Head of the Reservations & Operations department.
- Leads, coordinates and supports the team of travel specialists, providing direction, measurement and reviews of progress against goals
- Develops strong relationships with team members, colleagues and guides
- Supports quality of internal and external customer experiences
- Handles key accounts in Greece & abroad
- Serves as the escalation point for client and/or customer issues, ensuring customer satisfaction
- Identifies and implements travel process improvements and monitors established processes to ensure the flawless operation of booked experiences
- Develops new travel training materials around current and future products with updates going to the travel designer team
- Liaises with Finance to ensure the flawless flow between Sales & Accounting
- Management experience in Travel Operations/Reservations (3+ years)
- Exceptional organizational skills and high degree of problem solving and creative thinking
- Good sales skills and a strong customer-oriented approach
- Ease of familiarization with various IT systems
- Excellent use of English (both written and spoken); knowledge of French will be considered a strong plus
- Well versed in various areas of travel (corporate/leisure, groups/FITs, luxury etc.)
- Team player, customer oriented, communication, agile, result oriented
All interested candidates should send their CV in English along with a cover letter
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Σχετικά με Alternative Athens
Alternative Athens is an experiential travel company that offers an original range of tours and activities in Athens & Greece. Its aim is to show travelers the true face of the country, away from touristic stereotypes.
Alternative Athens provides outstanding quality tours around the themes of food, street art, contemporary culture and history, always from a different, fresh point of view. With its groundbreaking approach and pioneering vision Alternative Athens has earned worldwide recognition, industry leading awards and world class media coverage.