Περίληψη

MTS City Breaks is looking for an Italian Speaking Operator FIT Reservations Department.

For our operations team in MTS City Breaks, we are looking for energetic, enthusiastic and talented individuals with strong team spirit who will use their expertise to drive a solid personal & team performance. We need passionate and committed individuals with a strong sense of Excellence in Customer Experience who want to make their mark.

It’s the perfect time to take the next solid step in your career!

Role

As part of a highly motivated team of Operators your main role is to offer “one stop shopping” for customers and consistently exceed their expectations and deliver exceptional service.

Your Responsibilities

  • As an Operator FIT Reservations Department you will be responsible for supporting e-booking (Hotels, Cars, Transfers, Tours) i.e. information on price & availability, booking restrictions, etc.
  • Handle incoming s & outgoing calls, concerning general information.
  • Attend to customer needs and always offer the best solutions possible to perfectly match their needs
  • Communicate with the customer over the telephone or by e-mail to discuss their needs and provide competent solutions
  • Work closely with other colleagues and departments in order to ensure smooth daily operations

 Your Profile

  • Tourism, Hospitality or Business Studies
  • Experience in the Travel/Hotel Industry will be considered an asset
  • Working knowledge of Hotel Reservations Systems
  • User of MS Office & Outlook
  • Excellent knowledge of English and Italian.
  • Good communications skills verbal and written, customer service and telephone skills
  • Problem solving skills
  • Exceptional Commitment to Learning
  • Flexibility, Self – control, Politeness, Speed, Consistency

MTS City Breaks offers

  • Attractive remuneration package
  • Private Insurance coverage

We strive to continuously improve our services and consistently exceed customers’ expectations.

The right person will …

  • Be at their best in a fast-paced and very challenging environment where anything can happen in a day’s work
  • Make things happen and turn resourcefulness into second nature
  • Take immense pride in expertly managing time and priorities
  • Love working in a strong team culture were positive communication and great ideas are considered a must

If you think you have what it takes you can apply with your CV and cover letter.

We are looking forward to hearing from you.

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Σχετικά με MTS City Breaks

MTS City Breaks is a global supplier for on-line hotel accommodation, car rental, transfers and tours offering its services exclusively to travel agencies and tour operators. We have developed a fully integrated most complete and reliable content with the objective to provide to the Travel Agent & Tour operators best-priced hotel availability and product choice worldwide.