Περίληψη

BBT Air Aviation Services is looking for a highly motivated and customer-oriented individual to join the company’s team as a Customer Service Agent.

The ideal candidate will have experience in reservations, ticketing, group bookings handling, and airline operations.

Responsibilities

  • Provide excellent customer service to passengers and travel agents. Reply to emails and phone calls
  • Issue air tickets
  • Process reservations, cancellations and refunds
  • Handle group bookings
  • Answer customer inquiries about flights, schedules, and fares
  • Resolve customer complaints and issues
  • Support Marketing & Sales functions
  • Work closely with other departments to ensure a smooth and efficient customer experience

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access)
  • Knowledge of GDS and Travel Force Travel will be considered a strong asset
  • Excellent knowledge of the English language (verbal and written)
  • Knowledge of airline operations and procedures
  • Digital Media & Social Media know-how
  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Result oriented
  • Readily committed to going the extra mile to resolve customer issues

The company offers

  • Competitive salary based on skills and experience
  • Training
  • Opportunity to work in a fast-paced and dynamic environment
  • Opportunities for professional development
  • Chance to make a difference in the travel industry

*To apply please submit your resume and cover letter. All applications will be treated with strict confidentiality.

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Σχετικά με BBT Air Aviation Services

BBT Air Aviation Services is a leading General Sales Agent (GSA) for a number of international airlines.

We provide a wide range of services to our customers, including reservations, group handling, chartering and airline operations.

We are a fast-growing and dynamic company, part of well-established Tourism Groups in Greece and Cyprus.